Returns Policy

The terms and conditions described in this policy apply to all products purchased from our online store in Greece through the internet at www.egiannakopoulos.gr. The shipping costs for the return of the products are borne exclusively by the customer. The charge for transporting your products depends on the zip code of your area and the weight of the goods. Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal cannot be exercised for goods manufactured according to the specific specifications of the consumer or clearly personalized for the specific consumer. Returned products can only be picked up from the address that you originally stated for their shipment and that you have indicated to us in writing

Within 14 days of receiving the returned products from www.egiannakopoulos.gr and as long as they are in their original condition without having suffered damage or wear, our company will return to the customer the amount of the value of these products, with which has been charged to the customer using the same means of payment that the customer used for the original transaction (unless the customer has expressly agreed otherwise). In any case, the refund of the price of the returned products will be made after you inform us in writing about the request for the return of the products by completing the withdrawal form here and we accept their return and provided that the products have been delivered to the cooperating transport company. If the returned product has suffered damage or wear due to the fault of the customer, or its value has been reduced by handling that was not necessary to determine the nature, characteristics and function of the products, our company will assess the value of the damages and the amount of the reduction in value and in the event that www.egiannakopoulos.gr is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund. In addition to the rights provided by the returns policy, all rights applicable to consumers from the applicable provisions and laws relating to the contract of sale, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.